This week I learned that
effective communication is vital between team players in order for a project to
be successful. I watched a video of a message conveyed in three different
modalities: email, voicemail, and face-to-face, I realized that it is not only
how you communicate, but what you communicate to others is just as important.
Email: The email wasn’t very personal. There was no feeling of
urgency. The grammar didn’t flow for me. I had to read it twice to get to the
main point.
Voicemail: In the voicemail, hearing a name directly being spoken made it
feel personal. The message was more direct and the tone made it more urgent. Hearing
the words spoken after the email made it feel more urgent.
Face-to-Face: This way of communication is always more personal than
any form of communication. The tone of voice sets the mood. I always feel more
obligated to do something when someone takes the time to tell me. Yet during
the face-to-face conversation, I felt the urgency of the matter immediately
because this person is depending on me to get her job done.
Which form of
communication best conveyed the true meaning and intent of the message?
The form of communication that best conveyed the true meaning
and intent of the message to me was the face-to-face conversation.
I learned from this
exercise that best way to communicate effectively is face-to-face first. I
think that emails are for updating information and sending other important
data. Emails are more like reminders from a calendar. You send them just to
give members a heads up on something. A voicemail is a backup to a
face-to-face. It is a more direct way of sending a message because the tone
sets the mood. A voicemail however doesn’t take the place of a face-to-face
conversation. When a deadline is about to come up and data is missing the best
form of communication would be to address this person directly, especially if
emails and voicemails failed to send the message.
Hi Teresa
ReplyDeleteGreat evaluation of the three types of communication! I like what you implied in your post about it is not only how you communicate, but what you communicate to others is just as important. It is pretty much understandable that good communications is the foundation of any successful relationship, be it personal or professional.You made some greats points about the three types of communication. As noted in the text there are two things a project manager must remember in relaying a message is that no matter which method is utilized is to choose words carefully in order to minimize misunderstandings (Portny, Mantel, Meredith, Shafer, Sutton, & Kramer, 2008). Secondly, selecting the appropriate method not only helps keep team members involved but the project on schedule and within budget.
Reference
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.